We are committed to making the experience at Lost Village as inclusive as possible.
This page provides additional information for customers with disabilities or access requirements. We have outlined some key areas below, but don’t hesitate to reach out to us if you need anything further.
Please note that access to accessible camping and facilities must be requested in advance, as we create the space based on requirements for each respective year. The application form for both accessibility camping/facilities and PA tickets is now live: APPLICATION FORM.
If you need any help or assistance, please drop us an email at firstname.lastname@example.org and one of the team will get back to you.
Personal assistant tickets
Applications for PA/carer tickets are now live.
If you require a Personal Assistant to attend the festival with you, we offer 2:1 tickets.
- Purchase your tickets for Lost Village. If you are applying for our PA Ticket Scheme please DO NOT purchase a ticket for the person acting as your PA.
- Complete this Access Request Form to let us know about your access requirements. Please include your valid ticket reference number and submit your supporting evidence in this form.
- Once the information has been received and processed you will receive an email to let you know we’ve received your request. The team will start replying to these in early February 2024, so please don’t worry if you don’t hear from us prior to that date.
- Following confirmation and closer to the event, we will send you an Access Information Pack, which will have all the information you require about our accessible facilities.
You can apply for a Personal Assistant ticket here: APPLICATION FORM
If you have any questions regarding access before applying, please email the team at email@example.com.
Approximately 50% of the festival site (including the campsites) is on open flat grass fields. The other 50% of the site is curated in woodland and the terrain is uneven in some areas due to tree roots. Please note if we experience adverse weather conditions, the ground conditions can become poor.
If wet weather should occur, we will use woodchip in areas to attempt to preserve the ground, however it will likely become difficult to maneuver.
Due to the greenfield location, there are no hardstandings at Lost Village.
Arriving at the festival
General Campsite / Accessible Campsite
The distance from the accessible car park to the entry gates for villagers staying in the general campsite or the accessible campsite is around 480m. The ground is uneven throughout this route due to part of the route being in woodland.
If you’re arriving by coach, local train station shuttle, or you are being dropped off, the route to the entry gates is 460m. Please note, the peak ingress hours are 2pm until 9pm on Thursday 22nd and 9am until 1pm on Friday 23rd.
Should you require help with your bags, we’ll have a team of volunteers on hand to help between the car park and entry gates.
If you’re staying in the general campsite, once you have passed the entry gates, you will be immediately inside the general campsite. Arriving early will allow more choice for camping location e.g. if you would like to be closest to the arena entrance.
If you’re staying in the accessible campsite, once you have passed the entry gates, the accessible campsite is a 200m walk.
If you’re staying in the Boutique Sanctuary, depending on where you park, the car park is between 306-406m from the entry gates and reception. We’ll have a team of volunteers on hand to help with your bags.
After checking in, we also have a porter service to help you with bags from the reception to your tent. If you have any specific access requests, please email us at firstname.lastname@example.org.
If you are a blue badge holder or you require parking closer to the main festival entry gates please make the staff aware on entry to the car park. We have parking spaces reserved and staff will be able to guide you to a parking spot.
You do not need to purchase a parking ticket.
We have an accessible campsite at Lost Village which is situated within the general campsite and close to the arena entrance.
Facilities include an accessible toilet and shower.
The access team will have a cabin in this campsite and they will be situated here predominantly throughout the festival.
We will shortly provide the distance in meters from the access campsite to the arena and also from there to the Burial Ground (main stage).
It is, of course, possible to camp within the general campsite, the Boutique Sanctuary, or the Sustainable Pre-Pitched Campsite and there’s more information on that below.
You can apply for access to the accessible campsite here: APPLICATION FORM
We have a number of accessible toilets around the festival site. These are located:
- Both sides of the Burial Ground stage
- Next to the Eating House
- Junkyard stage
- General Camping
- Access Camping
Prior to the event, you will be sent a map that highlights key locations and facilities.
Your wellbeing and mental health
If at any point you feel overwhelmed or that you need a safe space, head to the Welfare Tent where the team will be able to help you. We also have a team of Village Guardians who you can find around the festival site. Their primary role is to ensure the well-being of all villagers so if you see one and need some assistance, simply approach them as they’re there to help you.
If you simply need some time in a quieter area, you can head to the Energy Garden or the Lake as these places are more peaceful by nature.
- There will be an accessibility officer on-site during the show who will be able to assist you should you need it. You can have direct contact with this person during daytime hours. Outside of this the Village Guardians or the festival Welfare team are there to help and support you.
- Unfortunately due to the size and location of the stages, we cannot provide viewing platforms.
- Strobe lighting will be used during artists’ performances at the festival. Due to the nature of this, prior notice will not be given before use.
- A hearing loop will be available at the Oracle which is situated in the main arena.
- We are currently unable to offer sign language as a service on any of our stages.
- If you have medical supplies that require refrigeration, please take them to our Medical Tent. Our medical staff can look after it for you safely over the weekend. Please bring some form of ID with you as we will only be able to hand medication back to the named person or their PA.
Request accessible facilities
Any other questions?
If you have any other questions, please reach out to us on email at email@example.com.
No question is too small, we’re here to answer any and all questions.